Terms & Conditions

Terms & Conditions Order Cancellation Pre Shipment If you wish to cancel an order or part order transaction before it is shipped please do so immediately via telephone fax or email. Cancellations made via email and fax will be timed at time of reading not sending or receipt.

You will not be charged any penalty whatsoever and your payment method will also be cancelled. Unless the order has been printed or shipped then the Post Shipment cancellation will apply. Order Cancellation Post Shipment You may cancel your order up to 3 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund unless special printing has been done.

Please see our Returns Policy for more information. Returns Policy Cancellation Of Order All goods purchased from R M Labels Limited may be returned for refund exchange or replacement within 3 working days from receipt of delivery. A 10 per cent administration charge will be levied on all items returned for a refund except faulty goods. Before sending the parcel back to us please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition you will need to confirm your name order number and postcode so please have these available if you telephone. May we please ask you to additionally note. 1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package All items will be inspected on their return to our warehouse. The whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged we cannot refund. 2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mails Signed for service. You may like to opt for Royal Mails Special Delivery service if a valuable item. 3. We regret that outbound shipping packing and insurance cannot be refunded. For exchanged items you may be asked for a nominal fee as a contribution towards any additional postage of shipping depending on which shipping method you require. 4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit debit card time scales. 5. Please return the goods to the address on the top of your receipt invoice. 6. Any returned goods that we receive which are outside of this Returns Policy will be defined as In Dispute. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to reship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us. 7. We are unable to replace or exchange an item until the original is returned to R M Labels Limited. If you need an item in a hurry we suggest you place a second order for the new item and send the original back at a later date. Product Guarantee